SLMail Pro FAQ's
1) What will the username for my account
be?
SLMail Pro needs to know which domain it is checking the
mailbox file for, and therefore you need to tell it which
domain to look in when “Popping” the mail account
from your email client. By default SLMail Pro checks the Primary
domain if no domain is specified. When configuring accounts
on Secondary domains you must use an account name (login name)
with the following syntax:
username@domainname.com
SLMail Pro will also accept account names sent in the following
format: Domain name\User name, for example: domainname.com\username.
2) How do I know what version and patch
level of SLMail Pro I have installed?
Choose Start > Programs > SLMail Pro > SLMail Pro
Internet Configuration, and log in. You will see a screen
with your SLMail Pro build and patch level at the bottom.
3) How do I change the default admin password
and/or account in SLMail Pro?
To change the default admin password, log in to the SLMail
Pro Internet Configuration. Right click on SLMail Installation
at the top of the tree. You will then see an option for Administrator
Privileges, left click on this and a new page will appear
in the right side frame. You can change the default account/password
and add or delete admin accounts on this page
4) How do I keep SLMail Pro from being
an open relay?
. By default, SLMail Pro is a closed relay. You can make
any changes to your relay setting by going from the SLMail
Pro Internet Configuration to Servers -> <Servername>
-> Filters -> Relay Filter. You can make any changes,
as far as using Authenticated POP Access, or adding allowed
IP ranges on this page. Make sure to keep ‘Restrict
All’ check marked. After any changes are made, you will
need to stop and start the SLMailPro SMTP Service for the
changes to go into effect. This is easily done though the
control panel by going to Start -> Programs -> SLMailPro
-> SLMail Pro Configuration.
5) The Out of Office just sends the Challenge.
When sending to out-of-office@domain.com SLMail Pro always
replies with a challenge. To fix the problem we need to set
the user's quota to unlimited. To do this go to: Organizations
-> Organization name -> Security Group -> Users ->
User Name -> Options. On the Option page checkmark user
mailbox quota. This will default to unlimited. Select Apply.
This should resolve the issue.
6) How can I tell if my mailing
list is going out to all users?
Ensure that all local users on the mailing list also exist
in SLMail Pro. If not, SLMail Pro will immediately stop processing
the list to prevent looping errors. To correct, remove users
from the list that no longer exist.
Tip: If you happen to catch the .OUT/.OUR file, load it up
in a text viewer and see what the case is for the To: lines
changes (to:/To:). The shift marks sent messages vs. unsent
messages.
EXAMPLE:
In the envelope portion of the header below (from the .in/.ou?
file), you can see that everyone except for "user@badaddress1.com"
and "user@badaddress2.com" received the message. (Note: the
"to:" vs. "To:" The upper case "To:" indicates that the message
was not delivered.)
Received: by mail.seattlelab.com from localhost
(mail daemon,SLmailNT V2.4); Wed, 09 Apr 1997 22:05:25 PDT
From: owner-mylist-l@seattlelab.com
to: user@place13.com
to: user@place12.com
to: user@place11.com
to: user@place10.com
to: user@place9.com
to: user@place8.com
to: user@place7.com
to: user@place6.com
to: user@place5.com
to: user@place4.com
To: user@badaddress1.com
To: user@badaddress2.com
to: user@place1.com
to: user@place2.com
to: user@place3.com
7) The Graphs in SLMail Pro are not
updating correctly.
In order for the graphs to update correctly in SLMail Pro,
you need to set Internet Explorer to check for newer versions
of stored pages with every visit to the page. In Internet
Explorer select Tools, then Internet Options. Once the Internet
Options page is opened, on the General Tab, under Temporary
Internet files, select Settings. On the Settings Page, it
will state to check for newer versions of stored pages: select
every visit to the page. Next select OK and then OK again
to close out of the Internet Explorer Settings.
8) How do I change a FAT Partition
to NTFS?
To change a FAT Partition to NTFS, please refer to Microsoft
Article number 214579. This article can be found at http://support.microsoft.com/default.aspx?scid=kb;en-us;214579
9) What RBL Service Provider should
my company use?
There is an extensive choice in RBL filters. Many are free
and have varying levels of aggressiveness. For this reason,
we have provided a link to a widely known website that tests
RBL filters on a monthly basis for comparison. We encourage
you to learn about their blocking philosophy to determine
which one fits your corporate philosophy the best before implementing
one.
http://www.declude.com/junkmail/support/ip4r.htm
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